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Troubleshooting Washing Machine Drainage Issues, Part 1

For any home, particularly those with children or pets running around, a working washing machine is vital for cleanliness and even health areas. Washers generally follow a basic process: Water fills a drum, the clothes are washed, the drum drains, and then a spin cycle and clean water are used before a final spin cycle for drying.

At All Pro Appliance, we’re here to ensure this process is working properly for your home at all times through our detailed washer repair services. Just like all our major appliance repair services, we cover every major brand out there and also offer a full one-year warranty on all parts and labor. One of the most common issues we hear about regarding washers are machines that will not drain out of the drum – if you’ve opened up the washer after a cycle to see a full drum of water still full, here are a few general troubleshooting areas you might consider, either on your own or with the assistance of our pros.

Master Reset

The first step you should take is one that’s possible on virtually all modern washing machine models – any that contain a built-in computer that helps guide its functions (our team will be happy to inform you of whether your model is one of these). If your drum is having draining issues, unplug the washer for about one minute, then plug it back in to begin the master reset process.

From here, open and close the washer door six times apiece within a span of about 12 seconds. This is a universal code for computerized washing machines to reset themselves. It may not work for every machine, but it’s worth giving it a try before you move to other areas. Sometimes a simple connection or computer process is the cause of the issue.

Drain Hose Kink Issues

If the computer isn’t the issue, take a look at the hose behind your washer next. Make sure it hasn’t been jostled or moved out of alignment, which might cause it to block the flow of water out. The hose could also be kinked, which – similar to a garden hose – will stop the flow of water in either direction.

Lid Switch Assembly

If you have a top-loading washer, the issue could be due to a problem with the lid. These washers will only drain and spin when the lid is closed securely, but sensors or the lid switch assembly could be causing issues here. The simplest way to test this is by pushing the lid down with your finger – if this triggers the drum to drain itself, you’ll need to extend the stem on the lid so it’s hitting the proper switch without your help. This is something our team will be happy to help with.

For more on the issues that could be causing washing machine drainage concerns, or to learn about any of our appliance repair services, speak to the staff at All Pro Appliance today.

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